ICOM is committed to adapting to the evolving needs of our members and the shifting digital landscape. As part of the Strategic Plan 2022–2028, ICOM is proud to introduce a range of digital initiatives, all designed to modernise services, enhance engagement, and strengthen our global network: the digital membership card (e-card), a new mobile application, and a centralised membership database (CRM).
Towards a Better Connected ICOM
These digital transformation projects are more than technological updates; they represent a commitment to better serving our committees and members through streamlined systems and accessible tools. Through these projects, ICOM aims to enhance member engagement, centralise member services and benefits, and improve membership card processes. The initiative also focuses on strengthening connectivity across our network while optimising data privacy and accuracy.
ICOM e-card and Mobile Application
The ICOM e-card is a dematerialised, digital version of the traditional ICOM membership card. As part of a feasibility study, the e-card is being developed in direct response to member feedback and in collaboration with ICOM’s Committees and Institutional Members. The e-card is intended to be offered as a hybrid solution and will not replace the physical card. It aims to simplify card management for committees and provide members with centralised access to essential information. The e-card will be housed in a new ICOM mobile application, currently under development.
From June 2024 through May 2025, the ICOM Secretariat conducted surveys, forums, and consultations with Committees and Institutional Members to better understand member needs and test a preliminary e-card prototype. The insights gathered are now shaping the next phase of the feasibility study.
ICOM is currently inviting all committees to participate in the e-card consultation process by reviewing the prototype, consulting members and submitting feedback via the survey by 27 June 2025.
A New Database (CRM)
ICOM is also advancing efforts to modernise its membership management system and has been working on the development of a new centralised database (CRM).
Since October, ICOM has been internally exploring the development of a new centralised database aimed at improving the management of membership across ICOM’s network, allowing for more efficient updates, streamlined communication, and better integration with other ICOM systems. The goal is to ensure that data is always up-to-date and easily accessible, and the system would optimise ICOM’s compliance with data protection regulations, allowing ICOM to respond more effectively to the needs of its members. This project is part of our broader commitment to modernising ICOM’s infrastructure and enhancing the services provided to its members globally.
In March and April 2025, the ICOM Secretariat launched the first round of consultations with National and International Committees to assess technical specifications and gather input. The next phase will include outreach to Regional Alliances to ensure the database responds to local operational specificities. The final system will be shaped by the diverse needs of the global ICOM network.
Together, we are building a more innovative, accessible, and connected ICOM for all.
For any questions or comments, please contact digital@icom.museum.